return, exchange, complaint

1. Return

The consumer has 14 days to make the return. The returned product must be sent back undamaged, together with a set of unbroken labels and in its original packaging. Printed return form is a part of every package, fill it and send it back to us at general@achrem.com, and enclose the original with the return package. The cost of shipping is borne by the customer.  The parcel should be sent to the address: Achrem Studios Sp. z o.o. Hoża Street 1/7 00-528 Warsaw 

2. Exchange

It is possible to exchange the product if it's available. Contact us to reserve your size by e-mail or send us product back with an exchange/return form. If product is unavailable we will return your money within 14 days.

3. Complaint

The complaint should be notified by e-mail to general@achrem.com with the order number, describe the defect and attach photos. Then fill in the complaint form with the name and surname of the customer, order number, contact details and a detailed description of the defect. After receiving the package we have 14 days to consider the complaint. You will receive the decision on the e-mail address indicated in the form. Please send your requests for returns, exchanges and complaints to: general@achrem.com